TERMS & CONDITIONS
Terms & Conditions: Wuth Copenhagen
(+45) 20 40 43 03 (Office-time: monday to friday 9 am – 4 pm)
Having problems with our website or ordering, please contact our customer service.
HOW TO ORDER
To order item(s) you will need to follow the ordering procedures set out here. Please note, that we follow the Danish Sale of Goods Act.
- Choose an item(s) you want and select your size and click ‘Add to bag’.
- Once you have finished adding your items, you’ll have to proceed to checkout.
- Enter your personal data and payment information to complete your order, and accept our terms & condition.
- Check your information and order summary is correct, before you confirm the purchase.
Once you have made your choice, and your order has been placed, you’ll receive an email confirming the details of your order.
CONTRACT & INVOICE
Acceptance of your order and contract between you and Wuth Copenhagen will be completed, when you receive your order.
The invoice is valid as a receipt of your order. You’ll receive your invoice with our confirmation email.
All prices are shown in Euro (€), and are inclusive of 25% VAT.
We make certain reservations for any price errors, typing errors and sold out items on our website. And at the same time, we reserve the right to change prices without prior consent.
Pay with any of the following on www.wuthcopenhagen.com:
- American Express
- Appel Pay (Mobil)
SAFTY & SECURITY
To protect your personal information, we take all reasonable care to make sure our web site is secure when shopping at www.wuthcopenhagen.com.
If you provide us with your credit card information, the information is encrypted using Secure Socket Layer technology (SSL). SSL is a secure online payment gateway that encrypts your card details in a secure host environment.
We aim to send all orders as soon as possible, but expect to receive your order within 2-4 working days. At that time you will be sent an email, confirming that your order has been dispatched.
Wuth Copenhagen offer free shipping within EU. We ensure delivery by GLS, and you’ll get a tracking number after your package have been picked up. In case of any problems with the delivery time, you will be notified by email or phone.
Buy for 320€ and get free shipping outside EU. Otherwise the standard shipping cost is 22€ for delivery in North America, South America, Australia & New Zealand. If you need help with your order or a specific delivery, please contact us at firstname.lastname@example.org.
COMPLAINTS & DEFECTS
It’s our aim that every item arrives in great condition, and we hope you’re always happy with your purchase. If you receive an item in a flawed or damaged condition, please contact our customer service at email@example.com.
Where possible we will arrange for a new replacement to be sent to you, or a refund of the defective item. If we do not succeed in finding a solution together, then you can complain to:
The Danish Competition and Consumer Authority’s Center for Complaint Resolution
Carl Jacobsens Vej 35
You’ll be able to create a complaint to the EU Commission’s complaint portal. Complaint here: http://ec.europa.eu/odr. If you complaint, you’ll have to state our email firstname.lastname@example.org.
CHANGES TO OUR TERMS & CONDITIONS
We reserves the right to revise process and details at any time without notice. All items are subject to availability.
You are welcome to contact us or write to us, if you have any question about our terms and conditions at email@example.com.